Delivery and ret urns
Ground shipping is free in the continental United States with orders of $80 or more. An $8 flat fee is applied to all orders below $80.
Currently, our website only accommodates shipments within the continental United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin islands. For international requests, please call our office during business hours (Monday-Friday, ) at 855-SMTH-CLT (855-768-4258) to see if an order can be processed to your requested country. Our standard carrier is FedEx and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.
Smith & Cult offers products of integrity. All items purchased from smithandcult.com must be returned to smithandcult.com. Similarly, Smith & Cult can only issue refunds or accept returns and exchanges for items purchased on smithandcult.com. Product purchased from our salon partners should be returned to the salon.
Items must be unopened and returned or exchanged within 14 days from the date of product receipt. Refunds are credited to the original payment card only. Customers who would like to return or exchange a product should call 855-SMTH-CLT (855-768-4258) to have a Return Authorization Number issued. Please include a copy of the packing slip with the Return Authorization Number clearly marked in the box with the returned product. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).
Returns are promptly processed upon arrival. Generally, processing time for refunds is 7 to 10 full business days from the time your package is received. We notify you of the status of your return by e-mail.
We're sorry, but unfortunately shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your return, please contact us via phone at 855-SMTH-CLT (855-768-4258) or email.