Help

CONTACT US

Customer inquiries: 

Email us at hello@smithandcult.com

 

Media inquiries:

Email us at press@smithandcult.com

 

SHIPPING INFORMATION

Ground shipping is free in the continental Contiguous United States with orders of $35 or more. An $8 flat fee is applied to all orders below $35.

Currently, our website only accommodates shipments within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands +PO boxes, Military (APO/FPO/DPO).

For international requests, please email us at hello@smithandcult.com to see if an order can be processed to your requested country. Our standard carrier is FedEx and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

For international requests, please visit the Smith & Cult brand page at the following e-retailers or email us at hello@smithandcult.com to inquire: 

  • Amazon & Amazon Canada
  • Authentica.love
  • Beautylish.com
  • Dermstore.com
  • Maisonrogue.com
  • Netaporter.com
  • Revolve.com

 

RETURNS & EXCHANGES

Smithandcult.com offers products and services of integrity. Items purchased from Smithandcult.com must be returned to Smithandcult.com. If you are not completely satisfied with your products, we would be happy to accept them within 30 days from the date of product receipt for a refund. Customers who would like to return or exchange a product should email hello@smithandcult.com to be provided with a return address.

Your return will be processed promptly upon its arrival. Generally, processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.

For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Please reach out to hello@Smithandcult.com if you have any questions regarding a return.

Returns should be sent to:

Attn: Smith & Cult Web Returns

3800 NE 1st Avenue, Ste. 600

Miami, FL 33137

  • We do not cover shipping costs for returned items.
  • If the wrong product and/or defective product was received, please email hello@Smithandcult.com to be connected with a Smith & Cult representative.
  • Exchanges offered only for products of equal or lesser value. Please note legibly on the sales receipt which product is to be issued once the return parcel is received.

If your order was placed using Afterpay as a payment method please expect longer processing times. You can check the status of your refund though Afterpay. If you would like to learn more about the process please visit Afterpay’s FAQ page HERE