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Help

CONTACT US

Heed help? Email us at hello@smithandcult.com or call us at 855-SMTH-CLT (855-768-4258), Monday - Friday from 9am - 6pm EST.

SHIPPING INFORMATION

Ground shipping is free in the continental United States with orders of $40 or more. An $8 flat fee is applied to all orders below $40.

Currently, our website only accommodates shipments within the continental United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands. For international requests, please call our office during business hours (Monday-Friday, ) at 855-SMTH-CLT (855-768-4258) to see if an order can be processed to your requested country. Our standard carrier is FedEx and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

RETURNS & EXCHANGES

Smith & Cult offers products of integrity. All items purchased from smithandcult.com must be returned to smithandcult.com. Similarly, Smith & Cult can only issue refunds or accept returns and exchanges for items purchased on smithandcult.com. Product purchased from our retail or salon partners should be returned to the retailer or salon where purchased.

Items must be unopened and returned or exchanged within 14 days from the date of product receipt. Refunds are credited to the original payment card only. Customers who would like to return or exchange a product should call 855-SMTH-CLT (855-768-4258) to have a Return Authorization Number issued. Please include a copy of the packing slip with the Return Authorization Number clearly marked in the box with the returned product. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Please return your unwanted items to the following address:

Attn: Smith & Cult Web Returns

3800 NE 1st Avenue, 6th floor

Miami, FL 33137

Returns are promptly processed upon arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We notify you of the status of your return by e-mail.

We're sorry, but unfortunately, shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your return, please contact us via phone at 855-SMTH-CLT (855-768-4258) or via email info@smithandcult.com.

 

FAQs

  • Where can I buy Smith & Cult makeup products?

    Smith & Cult makeup products are sold on our website, at select ULTA stores, and ULTA.com To find a location near you, please visit our Store Locator.

  • Where can I find Smith & Cult outside the United States?

    Please email: international@smithandcult.com for more information
  • Where is my order?

    Log into your account to see your order status. If you do not have a log in, contact customer service at 1-855-SMTH-CLT and someone will be able to assist you.

  • How much is shipping?

    All orders $40+ are eligible for free ground shipping. For orders $39 and below, ground shipping is an $8 flat rate. We do not offer expedited shipping at this time.

  • Do you ship internationally?

    We currently do not offer shipping outside the continental U.S.

  • Do you ship to PO Boxes?

    Unfortunately we do not at this time.

  • Do you ship to Hawaii, Alaska, and Puerto Rico?

    Unfortunately we do not at this time.

  • What is your return policy?

    Smithandcult.com offers products and services of integrity. Items purchased from Smithandcult.com must be returned to Smithandcult.com. Smithandcult.com can only accept refunds, returns & exchanges for unopened or gently used items purchased from Smithandcult.com and must be made within 30 days from the date of receipt of product and with a copy of the sales receipt. Refunds are credited to the original payment only.

    Your return will be processed promptly upon its arrival. Generally, processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.

    For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

    Please reach out to hello@Smithandcult.com to be provided with a return address.

    • We do not cover shipping costs for returned items.
    • If the wrong product and/or defective product was received, please email hello@Smithandcult.com to be connected with an Smith & Cult representative.
    • Exchanges offered only for products of equal or lesser value. Please note legibly on the sales receipt which product is to be issued once the return parcel is received.

    If you have questions regarding your return, please contact us by phone at 1-855-SMTH-CLT or by email.

  • How do I change or cancel my order?

    If you’ve placed your order during business hours M-F, 9am EST to 6pm EST, please contact us by phone at 1-855-SMTH-CLT or by email immediately after placing order. Orders are processed and shipped automatically following an order confirmation. If your order is placed during the weekend there is no guarantee that your order will be cancelled before shipping, but we will be more than happy to issue a return for you upon receipt of the item.

  • I entered the wrong email address for my order. What should I do?

    Please contact us by phone at 1-855-SMTH-CLT or by email so we can update your information on file.

  • I received the wrong product or my product arrived damaged, can I return it?

    Please contact us by phone at 1-855-SMTH-CLT or by email. Please attach a photo of the shipment you received to the email.

  • How do I use a promo/coupon code?

    Enter it at checkout in the promo code box. All discounts are applied at checkout

  • How many promo/coupon codes can be used per order?

    Only one promo code per order is allowed

  • What payment is accepted on smithandcult.com?

    Visa, amex, mastercard

  • How can I track my order?

    Log into your account and check your order. You should also receive a ship confirmation with tracking details once your order has shipped

  • Does Smith & Cult have a maximum purchase policy?

    We have a maximum purchase limit of 5 items per sku. Can I use my discount for other people? Promo codes can only be used one-time per customer.

CONTACT US

Heed help? Email us at hello@smithandcult.com or call us at 855-SMTH-CLT (855-768-4258), Monday - Friday from 9am - 6pm EST.

SHIPPING INFORMATION

Ground shipping is free in the continental United States with orders of $40 or more. An $8 flat fee is applied to all orders below $40.

Currently, our website only accommodates shipments within the continental United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands. For international requests, please call our office during business hours (Monday-Friday, ) at 855-SMTH-CLT (855-768-4258) to see if an order can be processed to your requested country. Our standard carrier is FedEx and we only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

RETURNS & EXCHANGES

Smith & Cult offers products of integrity. All items purchased from smithandcult.com must be returned to smithandcult.com. Similarly, Smith & Cult can only issue refunds or accept returns and exchanges for items purchased on smithandcult.com. Product purchased from our retail or salon partners should be returned to the retailer or salon where purchased.

Items must be unopened and returned or exchanged within 14 days from the date of product receipt. Refunds are credited to the original payment card only. Customers who would like to return or exchange a product should call 855-SMTH-CLT (855-768-4258) to have a Return Authorization Number issued. Please include a copy of the packing slip with the Return Authorization Number clearly marked in the box with the returned product. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Please return your unwanted items to the following address:

Attn: Smith & Cult Web Returns

3800 NE 1st Avenue, 6th floor

Miami, FL 33137

Returns are promptly processed upon arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We notify you of the status of your return by e-mail.

We're sorry, but unfortunately, shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. If you have questions regarding your return, please contact us via phone at 855-SMTH-CLT (855-768-4258) or via email info@smithandcult.com.

 

  • EMAIL

    hello@smithandcult.com

  • Monday-Friday

    9am-6pm EST

  • PHONE

    855-SMTH-CLT (855-768-4258)

  • Cruelty-Free
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  • Paraben-Free
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  • Phthalate-Free
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  • Cruelty-Free
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  • Paraben-Free
  • &
  • Phthalate-Free
  • &
  • Cruelty-Free
  • &
  • Paraben-Free
  • &
  • Phthalate-Free
  • &
  • Cruelty-Free
  • &
  • Paraben-Free
  • &
  • Phthalate-Free
  • &